One calm inbox for every conversation your customers start.
WhatsApp, Messenger, Instagram, Telegram and your own website, answered in one place — by your team, or by an assistant that only knows what you taught it and can take the order without leaving the chat.
- Free plan, no card
- Billed monthly, never a year up front
- Your storefront, not ours
Channels
Five places your customers already write to you.
Every one of them lands in the same queue, with the same history, the same tags and the same assistant behind it. Here is exactly where each one stands today — including the parts that are not finished.
- Early access
WhatsApp
Link your business number and answer WhatsApp from the same inbox as everything else.
Connects by linking a device, the way WhatsApp Web does — not the official WhatsApp Business API. It works, and it is not a supported integration: use a number you are willing to risk.
- Needs Meta approval
Messenger
Replies to your Facebook Page land in the shared inbox and go back out from it.
Ready to connect, but Meta must approve the app before you can message people other than your own test accounts. Text only today — incoming photos are not stored, and Messenger gives us an account id rather than a name, so a new contact arrives unnamed until someone types one in.
- Needs Meta approval
Instagram
Instagram direct messages, answered by your team or by the AI assistant.
Same Meta approval as Messenger, and the same text-only limit. Instagram gives us an account id rather than a name, so a new customer arrives unnamed until someone names them.
- Available
Telegram
Connect a bot token and you are live, with photos and files in both directions.
The one channel with no approval queue in front of it — paste a bot token from BotFather and it works.
- Available
Website chat
One script tag puts a chat bubble on your site, styled to your colour.
Runs only on the website addresses you list, behind a site key you can rotate. It is also the one channel where the assistant can collect delivery details on a real form.
Not email.
Email is not a channel here and we are not going to pretend otherwise. The only mail this product sends is a team invitation and a rule notifying a colleague.
The assistant
It reads your documents, not the internet.
Grounded in the files you gave it, switched off per conversation the moment a person wants to take over.
Answers from what you taught it
Upload your price list, policies and FAQs as a PDF or a plain-text file — or just paste them in. The assistant answers from those documents and says it does not know rather than inventing something.
It will not quote a price it cannot source. Price questions it is unsure about go to a person.
Takes the order in the chat
Connect your own storefront and the assistant reads live products, prices and stock, confirms the details with the customer, then creates the checkout in your storefront — with its order reference.
Cash on delivery. It never asks for card or bank details, and there is no payment step in the chat.
Pulls the lead out of the thread
One tap reads a long conversation and fills in what was being asked for: product, quantity, budget range and delivery location.
It can only fill a blank. Anything a person typed is never overwritten, and it tells you what it held back.
Around the inbox
The work that happens between the messages.
One tag vocabulary
Tags are a managed list, not free text. VIP, vip and vip are the same tag, in Devanagari too, so a filter finds everyone it should.
Rules that run themselves
When a conversation starts, a message arrives, a customer is added, or a thread has gone unanswered for a few days — assign it, tag it, set its lead status, or email a teammate.
Waiting is a trigger
Two of the triggers are measured in days: nobody has replied for N days, and N days after a customer was added. Set the delay anywhere from 1 to 30 days.
Numbers you can act on
Conversations started, replies sent, resolution rate, median first response and median time to resolve, over the date range you choose. Conversations started also breaks down by channel.
Four roles, invited by email
Owner, admin, agent and viewer. Invite a colleague by email; nobody can hand out a role stronger than their own.
Your storefront, not ours
The assistant talks to your commerce platform over an open protocol. Whatever you already sell on stays where it is.
Why this one
Three differences you will feel in the first month.
A free plan, not a countdown
One channel and one person, free, for as long as you want it. Not a seven-day trial that locks the inbox when it ends.
Billed monthly
Pay for the month you are in. No year up front before you know whether the thing works for your shop.
Telegram, and no lock-in
Telegram is a first-class channel, and AI ordering runs against the storefront you already have rather than one you are made to move to.
Not yet
What we are still building.
Listed here so you do not find out by looking for it.
Outbound SMS to your customer list
The gateways are wired — Sparrow SMS, and httpSMS through your own Android handset — with segment counting, Nepali number validation and an opt-out list. What is not built is the part that sends to a list of customers, so today it reaches the settings screen and a test message, and nothing further.
Paying us online
Plans are arranged and invoiced by hand while we get the first businesses running. There is no card form and no self-serve upgrade button yet.
Automatic deletion after a fixed period
Nothing is deleted on a timer today. A deletion request is carried out by a person. How to ask for that.
TODO — customer stories go here
This is where quotes from businesses using SajiloMitra belong. There are none yet, and none will be invented: when a real merchant agrees to be quoted, their words replace this block. Until then the space stays visibly empty.
Put every channel in one place, starting with the free plan.
One channel and one person costs nothing. Add the rest when it is earning its keep.