Terms of Service

1.This agreement

These terms are the agreement between your business and TODO: registered company name (“we”, “us”), the operator of SajiloMitra. They apply from the moment you create a workspace or accept an invitation into one.

If you are accepting these terms on behalf of a business, you are confirming that you are allowed to do so. If you do not agree with them, do not use the service.

Our Privacy Policy and Data Deletion Instructions form part of this agreement.

2.What the service is — and what it is not

SajiloMitra brings conversations from several messaging channels into one shared inbox, and offers an AI assistant that can answer from documents you supply and help a customer place an order against a storefront you already run.

To avoid any misunderstanding about what you are buying, it is not:

• an order management system — we hold no catalogue, no stock and no order records;
• a payment system — no payment is ever taken inside a conversation;
• an email inbox — email is not a supported channel;
• a telephone or voice system;
• a replacement for your obligations to your own customers under consumer law.

Features are added and occasionally removed. We will not remove something you depend on without telling workspace owners first.

3.Your account and your team

You are responsible for everything done under your workspace, including by colleagues you invite. Keep passwords to yourself, use a real email address you can receive mail at, and remove people promptly when they leave.

Roles — owner, admin, agent, viewer — control what each person can do. Nobody can grant a role stronger than their own. An owner is responsible for keeping that list accurate.

You must be at least 18 and legally able to enter a contract.

4.What you may not use it for

You agree not to use SajiloMitra to:

• send unsolicited bulk messages, or message people who have asked you to stop;
• break the rules of any messaging platform you connect to it;
• impersonate another business or person;
• handle content that is unlawful where you operate, or that you have no right to hold;
• attempt to reach another business’s workspace, probe our systems, or work around limits we have set;
• resell the service as if it were your own product, without a written agreement.

We may suspend a workspace that is doing any of this. Where it is safe and lawful to do so, we will tell you first and give you a chance to put it right.

5.Your customers’ data is your responsibility

The messages, names, phone numbers and order details of your customers belong to your relationship with them, not to us. We store and process them on your instructions, as described in the Privacy Policy.

You are responsible for:

• having a lawful basis to collect and keep the information you put into, or receive into, SajiloMitra;
• telling your own customers how you use their data — including that an AI assistant may read their messages to draft a reply;
• answering your customers’ requests for access, correction or deletion, and asking us for help where the product cannot do it by itself.

What you upload to the knowledge base must be yours to upload. Do not put another party’s confidential material in it.

6.Connected channels, and the risks that come with them

WhatsApp, Messenger, Instagram and Telegram are run by other companies. Your use of them through SajiloMitra is also governed by their terms, and they can change or withdraw access without consulting us.

WhatsApp deserves a specific warning. SajiloMitra connects to WhatsApp by linking a device to your account, in the same way WhatsApp Web does. This is not the official WhatsApp Business API. It works, and it is not a supported or approved integration: WhatsApp may restrict or ban a number used this way. Connect a number you are prepared to lose, and do not connect your only business number without understanding that risk. We cannot recover a banned number and we are not liable for one.

Messenger and Instagram require Meta to approve the application before you can message anyone other than your own test accounts. That approval is Meta’s decision and is not within our control or guaranteed by anything in this agreement.

7.The AI assistant

The assistant answers from documents you provide and from data read live from your own storefront. It is built to refuse rather than guess, and it hands price questions it cannot source to a person. It is still a language model and it can be wrong.

Anything the assistant sends to your customer is sent by your business, not by ours. You are responsible for what it says: keep your documents accurate, review the conversations it flags, and turn it off in any conversation where a person should take over — which you can do per conversation, at any time.

Where an order is created, we pass the details on to your storefront. The sale, its price, its stock and its fulfilment are between you and your customer.

Generating a reply sends conversation text to an AI provider. If you configure your own provider account, your agreement with that provider governs what they do with it.

8.Plans, prices and payment

Plans and prices are published on our pricing page. Paid plans are billed monthly, and the free plan does not expire.

Billing is arranged manually at present. There is no card form and no self-service upgrade inside the product: a paid plan is agreed with us and invoiced. Nothing is charged to you without an invoice you have seen.

We may change prices. Existing customers will be told at least TODO: notice period before a price change, e.g. 30 days before a change takes effect, and you may cancel before it does.

Refunds: TODO: the refund policy — a lawyer must set this.

9.Availability

We work to keep SajiloMitra running, but we do not promise a particular level of availability and there is no service level agreement attached to any plan. The service is provided as it is.

Some interruptions are outside our hands entirely — a messaging platform changing its rules, an AI provider being unavailable, an SMS gateway refusing traffic, or your own storefront being down.

10.Ending the agreement

You can stop using SajiloMitra at any time; tell us and we will close the workspace. On a monthly plan, the current month is not refunded unless the refund policy above says otherwise.

We may suspend or close a workspace that breaks these terms, that is being used unlawfully, or that has been unpaid for TODO: the grace period for unpaid invoices.

Ask us for a copy of your data before you close a workspace — see the Data Deletion Instructions for what we erase and when.

11.Who owns what

We own SajiloMitra — the software, the interface and the name. You get permission to use it while this agreement is in force, and nothing more.

You own what you put in: your documents, your messages, your customer records. You give us only the permission we need to run the service for you — storing it, showing it back to your team, and sending it where you have asked us to send it.

If you send us a suggestion, we may act on it without owing you anything for it.

12.Liability

To the extent the law allows, we are not liable for lost profits, lost sales, lost data, or the consequences of a messaging platform restricting your account.

Where we are liable, our total liability is capped at TODO: the liability cap — e.g. fees paid in the preceding 3 months.

Nothing here limits liability that cannot lawfully be limited, including for death, personal injury or fraud.

13.Changes to these terms

We may update these terms. The review date at the top of this page changes when we do, and we will tell workspace owners by email about anything material. Continuing to use the service after a change means you accept it.

14.Governing law, complaints and contact

This agreement is governed by TODO: governing law and the courts.

Complaints go to our complaint officer, TODO: complaint officer name, on TODO: complaint officer phone number. Anything else: TODO: support email address or our contact page.